Making Quality Personal

Thermo Fisher Scientific has partnered with Tack TMI to design and launch the Making Quality Personal (MQP) experience to strengthen and standardize quality practices across the organization on a global scale.

Making Quality Personal (MQP) has already reached over 24,000 employees out of Thermo Fisher’s total 125,000 global workforce.

Tack TMI has been delivering this initiative virtually via Microsoft Teams and Webex. As a result, employees have the flexibility to choose how, when and where to engage with the experience. On top of that, a range of supporting tools and resources enables different sites and functions to tailor the content to their specific needs. This means ensuring local relevance while maintaining a unified message.

About Thermo Fisher Scientific

Thermo Fisher Scientific is a global leader in innovative solutions and expertise that advance science, health, and technology. Its mission is to enable its customers to make the world healthier, cleaner and safer.

The company’s family of brands includes Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. Thermo Fisher Scientific offers a wide portfolio of products and services to support scientific innovation.

Brooke Stambersky, Manager of the MQP Project Team at Thermo Fisher Scientific, says:

“When you hear colleagues within the company using Making Quality Personal (MQP) terminology such as ‘parachute packer’ in the course of their day, you know that the experience has resonated with them. As we roll the Making Quality Personal (MQP) experience out to more businesses and sites over the coming year we expect to continue to see a positive impact.”

The Challenge:

Thermo Fisher Scientific set out to strengthen quality across the organization. How Thermo Fisher Scientific intended to achieve it? By encouraging every employee to take personal ownership in driving improvement and delivering excellence.

The Solution:

To meet this objective, Tack TMI developed and launched the Making Quality Personal (MQP) virtual experience – a highly interactive, time-efficient, and easily accessible programme that communicates a consistent quality message to all employees globally.

Christine Reino, Thermo Fisher Scientific Project Manager for Corporate Quality and Regulatory, highlights:

“Through the use of storytelling and personal story and anecdote development around good and poor quality, we delivered compelling and educational modules to engage our teams.”

Explore the full Thermo Fisher Scientific case study

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The Thermo Fisher Scientific case study was originally published on Tacktmiglobal.com here