TMI Australia

Unique Learning Journeys that change mindsets and create sustainable business value.

TMI believe that it is the emotional development of individuals that is the secret to transformation.

We work to inspire, encourage and engage people at an emotional level, in order to shape cultures and enact changes that enable organisations to thrive.

Inspire. Change. Succeed.

Our Expertise

Together with the leadership and staff of your organisation, TMI help you explore the challenges and opportunities ahead.

We develop and implement customised, innovative solutions characterised by creative and flexible design, sophisticated project management and a unique philosophy and style of delivery.

Customer Experience

Build world-class customer service from the inside out.
TMI has 40+ years of cutting edge experience in service industries all over the globe.
We offer you a highly effective suite of programmes and processes that help embed a culture of customer service excellence and create customer loyalty.

Culture Change

Navigate through your transformation journey.
Organisational change can be a dramatic, complex, frustrating yet highly rewarding journey.
If you’re involved in leading, planning and implementing change at people, team or organisational levels, contact TMI to find out how we can help.

Leadership Development

Create a strong and consistent leadership culture.
TMI’s contemporary leadership development solutions provide hands-on knowledge, insights and techniques to effectively apply leadership approaches in practice.
They enable managers to directly implement principles and integrate new habits in their daily work, whatever their chosen field or function.

Complaints Management and Strategy

TMI have over a decade of experience working with clients across a range of industries developing and re-engineering their complaints handling strategies and processes.
More recently this work has been further extended to incorporate consideration of branded complaints handling.

Performance Improvements

No matter how brilliant the strategy, any organisation’s success ultimately depends on the people responsible for executing it.
This means every member of your team! Performance improvement starts with shared understanding of – and commitment to – purpose and objectives.

How do we work?

As part of the TMI global network, TMI Australia is dedicated to driving a customer centred culture throughout your organisations. Our group of dedicated consultants have been transforming companies for over 30 years.

We do this by:

Understanding the internal climate
Listening to the opinions and views of the external customer
Working closely with the leadership group to strategically understand the direction and outcomes they aspire to achieve
Creating lasting programs and initiatives to enable your organisation to grow and prosper through the engagement of your most valuable assets…. Your People

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Featured Insights

16 August 2018

Ask don’t tell! – The Art of the Question

In work, and in life, you really don’t have to have all of the answers. Rather, success comes from knowing what questions to ask.
TMI Malaysia’s George Aveling highlights a simple way to improve relationships and reduce stress.

Big enough to cope, small enough to change.

As a Global leader in the professional learning and training industry, TMI have more than 800 certified Consultants, Trainers, Facilitators and Instructional Designers, each bringing unique expertise in learning and development focus areas. We are present in 55 countries and able to deliver training programmes in more than 35 different languages.

Get in touch with TMI today!
Fill out the contact form, send an email or pick up the phone to discuss your learning and development needs with us.

We’re here to help and will respond to your enquiry quickly and professionally.

Address: TMI Australia Pty Ltd
11/461 Bourke St
Melbourne Vic 3000
Tel: +613 9602 3500
Mail: mail@tmiaust.com.au

Get in touch to get more information.

We can help!