Complaints management strategy is essential for all companies.

TMI have over a decade of experience working with clients across a range of industries developing and re-engineering their complaints handling strategies and processes.

More recently this work has been further extended to incorporate consideration of branded complaints handling.

International bank

Our Complaints Strategy includes Complaints management and strategy:

  • Complaints Culture Survey
  • Basic complaints handling (A Complaint is a Gift)
  • Rage to Reason
  • Handling difficult customer behaviour
  • Effective Written Communications in Complaints Handling
  • Effective Complaints Investigations
Below you'll find a sample of complaints management and strategy programmes representing just a few of the areas where TMI can help
Area Course


We can help!