Complaints management strategy is essential for all companies.
TMI have over a decade of experience working with clients across a range of industries developing and re-engineering their complaints handling strategies and processes.
More recently this work has been further extended to incorporate consideration of branded complaints handling.
Our Complaints Strategy includes Complaints management and strategy:
- Complaints Culture Survey
- Basic complaints handling (A Complaint is a Gift)
- Rage to Reason
- Handling difficult customer behaviour
- Effective Written Communications in Complaints Handling
- Effective Complaints Investigations