About

Be the source of Change

Through our Learning and Development solutions, we help people and organisations to thrive.

As part of the TMI global network, TMI Australia is dedicated to driving a customer centred culture throughout your organisations. Our group of dedicated consultants have been transforming companies for over 30 years.

We do this by:

• Understanding the internal climate
• Listening to the opinions and views of the external customer
• Working closely with the leadership group to strategically understand the direction and outcomes they aspire to achieve
• Creating lasting programs and initiatives to enable your organisation to grow and prosper through the engagement of your most valuable assets…. Your People

Customer Experience

Build world-class customer service from the inside out.
TMI has 40+ years of cutting edge experience in service industries all over the globe.
We offer you a highly effective suite of programmes and processes that help embed a culture of customer service excellence and create customer loyalty.

Culture Change

Navigate through your transformation journey.
Organisational change can be a dramatic, complex, frustrating yet highly rewarding journey.
If you’re involved in leading, planning and implementing change at people, team or organisational levels, contact TMI to find out how we can help.

Leadership Development

Create a strong and consistent leadership culture.
TMI’s contemporary leadership development solutions provide hands-on knowledge, insights and techniques to effectively apply leadership approaches in practice.
They enable managers to directly implement principles and integrate new habits in their daily work, whatever their chosen field or function.

Complaints Management and Strategy

TMI have over a decade of experience working with clients across a range of industries developing and re-engineering their complaints handling strategies and processes.
More recently this work has been further extended to incorporate consideration of branded complaints handling.

Performance Improvement

No matter how brilliant the strategy, any organisation’s success ultimately depends on the people responsible for executing it.
This means every member of your team! Performance improvement starts with shared understanding of – and commitment to – purpose and objectives.

Part of a Global Network

TMI Australia is part of a powerful global Network of learning and development experts.

If you are interested to find out more about our Network, visit the TMI Global website.

DISCOVER MORE

Get in touch today to find out how TMI can help you transform your company and achieve long lasting results.

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