Complaints management strategy is essential for all companies.
TMI have over a decade of experience working with clients across a range of industries developing and re-engineering their complaints handling strategies and processes.
More recently this work has been further extended to incorporate consideration of branded complaints handling.
Our Complaints Strategy includes Complaints management and strategy:
- Complaints Culture Survey
- Basic complaints handling (A Complaint is a Gift)
- Rage to Reason
- Handling difficult customer behaviour
- Effective Written Communications in Complaints Handling
- Effective Complaints Investigations
Below you'll find a sample of complaints management and strategy programmes representing just a few of the areas where TMI can help
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TAILORED SOLUTIONS
We can help!