TMI Solutions

Become a complaint-friendly organisation

Discover our solutions Contact us

TMI – helping organisations to transform.

We help your people to delight your customers at every touch point.
We help your Leaders and Managers to become emotionally intelligent role modelswho their people willingly follow.
We take your team members on an unforgettablelearning journey that changes their perspectives and their behaviours, making a difference both in work – and in life.
We help create cultures that cultivate engagement, opportunity, customer centricity, growth and ambition.

TMI Switzerland Areas of Expertise

Together with the leadership and staff of your organisation, TMI help you explore the challenges and opportunities ahead.

We develop and implement customised, innovative solutions characterised by creative and flexible design, sophisticated project management and a unique philosophy and style of delivery.

TMI Switzerland specialises in 5 focus areas

Customer Experience Solutions

Build world-class customer service from the inside out. TMI has 40+ years of cutting edge experience in service industries all over the globe.

Culture Change Solutions

Navigate through your transformation journey. Organisational change can be a dramatic, complex, frustrating yet highly rewarding journey.

Leadership Development

Enable your Managers to elevate performance and productivity. Equip your Leaders with the essential skills and behaviours to articulate your business vision, ensuring everyone plays their part in strategy execution.

Performance Improvement

Embedding a culture of Safety Excellence in your organisation protects your business from financial, emotional and legal costs. You’ll also benefit from improved productivity and an engaged workforce.

Complaints Management and Strategy

Habits for an effective workplace. Performance improvement starts with a shared understanding of purpose and objectives.

TAILORED SOLUTIONS

YOUR COMPANY. OUR WORK.

ASK MORE