Complaints Management and Strategy

COMPLAINTS CULTURE SURVEY

Understanding the opinions, practises and actions of your internal staff relating to complaints handling.


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Understanding the opinions, practises and actions of your internal staff relating to complaints handling.

THE SURVEY PROVIDES DEEP INFORMATION RELATING TO:

  • Basic Attitudes towards Complaints
  • Encouragement and Accessibility
  • Processing Complaints
  • Training
  • Empowerment
  • Willingness to Change
  • Staff Recognition
  • Customer Service – Policy and Systems
  • Customer Information
  • Internal Customers

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